SHIPPING POLICY
SHIPPING METHODS
Domestic Delivery: Standard Domestic Mail with tracking no. (Free shipping for domestic order only)
International Delivery: Standard International Airmail with tracking no. (Shipping charges borne by the customer)
For any issue regarding domestic delivery, please refer to the email with tracking order to contact the courier partner assigned.
Items with ‘FREE Shipping’ will be delivered using courier partners with standard domestic delivery.
ADDITIONAL SHIPPING FEES
This is mainly applicable for pre-order shipping. We will first charge the minimum shipping fees based on the estimated weight. We may have to charge additional shipping fees once the freight details have been confirmed, depending on the weight, packaging, special handling etc.
DAMAGED / MISSING PARCEL
We also do not accept return or provide refund for damaged or lost orders due to mishandling by courier services. In any case of damaged or lost orders, all claims should be made to the courier services. In any case of delayed parcel, kindly check with courier services/delivery provider for your parcel status. We will try our very best to assist our customers to retrieve the orders.
CUSTOM CLEARANCE
For orders placed outside of Malaysia, you are responsible to pay the tax/customs fees when receiving foreign shipments. We have no control over any fees/taxes levied by your country's customs department. Please be aware of these potential additional charges before placing any orders.
Please note that some countries may require parcels to be opened for customs department inspection. Our store cannot be held responsible for the handling by customs officials, and we are unable to provide compensation or replacements for any items lost, seized, or damaged during the inspection.
If by any chance that your parcel is being held by the customs department, please contact your respective country’s customs department to make the necessary arrangements to collect your parcel/make payment for taxes and custom fees. The procedure of claiming parcels from the customs department may differ from country to country, thus we are unable to advise you on the procedures and tax rates/custom fees.
